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FAQs

  • Are returns free?
    Returns postage will be at the cost of the customer and will not be refunded.
  • How long do refunds usually take?
    We aim to process all refunds within 2 weeks from receipt of the return.
  • Where can I find the wash instructions for your products?
    All Gossard products have wash instructions under the product information, plus all garments will have instructions on the inside of the label. If you are unsure about the advice given, or there is a product without this information, please email our customer service team.
  • I missed out on your latest promotion, can I still buy at the discounted price?
    Unfortunately promotional codes may only be used for the period they are issued and we cannot retrospectively give discount to orders or grant another promotional code.
  • Can I use more than one discount or code at delivery?
    No, you can only claim one discount per transaction. This includes the use of a voucher code whilst qualifying for free delivery. The checkout will automatically default to the highest saving, whether this is a discount code or a promotion on our website, e.g. free delivery.
  • Where can I find a list of your stockists?
    Unfortunately we do not have a list of stockists on our site, if you are looking for a particular store please email customer services who will be able to contact the relevant sales rep and request this information.
  • I have made a mistake on my order, can I amend the details?
    Orders can only be amended on the day you place the order before 5pm (our office hours). If you have ordered after office hours please email our customer service team immediately as they may be able to amend your details before it is processed. We cannot guarantee order details can be changed so we recommend you double check all details before you complete your order.
  • Where is my order?
    If you have received a dispatch email your order should take 3-5 days to reach you in the UK, 5-8 in Europe and 8-10 days internationally. The majority of our orders are received before this time frame, however, on occasion, it may take longer to reach you during busy delivery or promotional periods, e.g. Valentine's or Christmas. If your order has not reached you within these time periods please email our customer service team who can track the item for you. If you have yet to receive a dispatch email but placed your order over 3 days ago please contact our customer service team as there may be a problem which is holding up your order.
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